Scope
Royal Servicess LLC operates self-drive vehicle rental services and related customer and staff workflows in Atlanta, Georgia.
This Privacy Policy describes information handled through Royal Servicess LLC website accounts, reservations, vehicle requests, driver verification, payments, rental agreements, cancellation and refund workflows, pickup, return, and customer support.
Information handled
Account information
Name, email address, phone number, account status, profile information, and other information a customer provides.
Reservation information
Vehicle selection, pickup and return dates and times, handover information, booking references, status records, and vehicle requests.
Driver information
Driver-licence information and private licence files provided for rental verification and vehicle-release checks.
Agreement information
Agreement versions, customer acceptance, signatures, finalized documents, and related booking data.
Rental operations
Records relating to pickup, physical vehicle assignment, release, return, completion, maintenance-related availability, and staff actions.
Security information
Authentication, session, request, rate-limiting, application-log, and security information required to operate and protect the service.
Payment information
Royal Servicess LLC uses Stripe Checkout for online card-payment entry.
The Royal Servicess LLC website is not designed to store complete payment-card numbers or card security codes.
The application maintains payment-related records required to reconcile booking payments, payment status, deposits where applicable, refunds, transaction references, and verified payment events.
Online payment confirmation is based on verified payment-provider notifications. A browser success page alone is not treated as proof that payment was completed.
Driver licences, signatures and private documents
Driver-licence uploads, electronic signatures, agreement snapshots, finalized agreements, and related private documents are treated as sensitive customer records.
These files are stored outside the public web directory and are made available through authorized application workflows rather than predictable public file URLs.
Customer access is restricted to records associated with that customer's own account. Staff access is subject to authentication, active account status, role, and applicable authorization controls.
Cancellation and refund records
When a customer uses the cancellation workflow, Royal Servicess LLC may maintain the cancellation request, reason, verification status, applicable cancellation-policy version, refund quote, administrator decision, payment-refund status, security-deposit refund status where applicable, and final refund documentation.
Cancellation-policy and refund evidence is preserved so the amount applicable to a verified request is not silently changed by a later policy update.
How information is used
- Create and maintain customer accounts.
- Process reservations and vehicle requests.
- Determine physical vehicle availability.
- Review driver information and rental readiness before vehicle release.
- Process and reconcile payments and supported refunds.
- Generate, review, sign, finalize, and retain booking-specific rental agreements.
- Operate vehicle pickup, release, return, and rental-completion workflows.
- Deliver transactional account, booking, payment, cancellation, refund, and agreement communications.
- Protect the application, customer records, payment workflows, and rental operations against unauthorized access or misuse.
Service providers and necessary disclosures
Royal Servicess LLC may use service providers necessary to operate the website and rental workflow, including hosting, payment processing, transactional communications, and other approved operational services.
Information should be limited to what is reasonably necessary for the applicable service, transaction, legal obligation, dispute, payment, or rental operation.
This website does not present unverified CRM, motor-vehicle-record, or fleet-telematics integrations as active Royal Servicess LLC website functionality.
Data retention
The approved Privacy source states that identifying information, executed rental agreements, and payment records are retained for a minimum period of seven years for applicable business, tax, audit, and contractual record purposes.
Records associated with an unresolved dispute, payment matter, refund, damage matter, or other ongoing obligation may need to remain available while that matter is being resolved.
Application security
Royal Servicess LLC uses application controls including authenticated access, role-based authorization, request validation, CSRF protection, rate limiting, secure password hashing, and private document storage.
Access to customer licences, signatures, agreements, refund vouchers, and other private documents requires authorization through the application.
Accessing or correcting your information
Customers can review supported account and rental information through their authenticated Royal Servicess LLC account.
Requests to correct account information or questions about personal information may also be submitted through the Royal Servicess LLC contact channel.
Contact Royal Servicess LLC